Refund & Cancellation Policy
Effective Date: January 1, 2026 • Last Updated: July 2026
Our Hassle-Free Refund Promise
At Fraymo Technologies, we stand behind the quality of our portable Bluetooth thermal printers, accessories, and retail hardware. If you are not completely satisfied with your purchase or need to cancel an order, our straightforward policy ensures a seamless and transparent resolution.
Order Cancellation Rules
Guidelines for canceling your orders before or after fulfillment
Cancellation Before Dispatch
You may request an order cancellation at any time before your shipment package is handed over to our courier partner. Full 100% refund will be processed immediately to your original payment method.
Cancellation After Dispatch
Once an order has been dispatched and an AWB tracking number has been generated, orders cannot be canceled in transit. You may accept the delivery and initiate a return request if eligible under our return conditions.
Automatic System Cancellation
Fraymo Technologies reserves the right to cancel an order in cases of payment authorization failure, inaccurate delivery address details, or unexpected inventory depletion. Full refund is issued automatically.
1. Return & Replacement Eligibility
Eligible Conditions for Return
Returns or replacements are accepted within 7 days of delivery for products that are defective, damaged during transit, missing accessories, or significantly different from the product description on Fraymo.in.
Item Condition Requirements
Items submitted for return must be in unused condition, with all original protective seals, serial numbers intact, original packaging boxes, user manuals, and included accessories (cables, test label rolls).
Non-Returnable Items
Thermal paper rolls/labels with broken seal packaging, custom-printed label supplies, or items with physical damage caused after delivery are non-returnable unless covered by manufacturer warranty.
2. Refund Modes & Timelines
Prepaid Transactions (UPI, Credit/Debit Cards, Net-Banking)
Approved refunds for prepaid orders will be processed within 5 to 7 business days following item inspection at our fulfillment warehouse. Funds are credited directly back to the bank account or card used during checkout.
Cash on Delivery (COD) / Manual Transfers
For COD orders, refunds are issued via direct NEFT/IMPS bank transfer or instant UPI credit after you provide verified bank details through our return support desk.
Inspection & Processing
Once your returned package reaches our facility, technical verification takes 24 to 48 hours. Upon successful verification, refund authorization is triggered immediately.
Need to Initiate a Refund or Return?
Reach out to our customer care team with your Order ID and product images to request an instant return pickup or cancellation authorization.