Privacy Policy
Effective Date: January 1, 2026 • Last Updated: July 2026
Welcome to Fraymo
At Fraymo (“Fraymo”, “we”, “us”, or “our”), accessible from https://fraymo-in-client.web.app, protecting your personal information and maintaining your trust is our highest priority. This Privacy Policy details how we collect, process, safeguard, and use your personal information when you browse our e-commerce platform, purchase portable Bluetooth thermal printers, accessories, or request commercial quotes.
1. Information We Collect
Personal Identification Information
When you register an account, place an order, or request a quote on Fraymo.in, we collect personal information including your full name, email address, contact phone number, shipping address, billing address, and corporate GSTIN (if applicable for B2B tax invoicing).
Order & Payment Information
To process your purchases, we record details of the products ordered, transaction values, and payment status. All online card, UPI, and net-banking transactions are processed through encrypted payment gateways (e.g., Razorpay). Fraymo Technologies does NOT store sensitive card numbers, CVVs, or bank PINs on our servers.
Technical & Browsing Data
We automatically collect technical data such as your IP address, browser type, device specifications, operating system, referring URLs, and session activity to ensure store stability and optimize site performance.
2. How We Use Your Information
Order Processing & Order Fulfillment
Your data is primarily used to process orders, verify payments, dispatch shipment packages, generate printable GST invoices, and deliver your products via verified logistics partners.
Customer Communication & Support
We use your email and mobile number to transmit automated order confirmations, dispatch alerts, live AWB tracking links, and respond to your customer support inquiries or bulk quote requests.
Platform Optimization & Fraud Prevention
We analyze aggregated user interactions to prevent fraudulent transactions, resolve site bugs, enhance user interface design, and ensure secure authentication token management.
3. Information Sharing & Third Parties
Logistics & Courier Partners
We share essential delivery details (Name, Address, Mobile Number) with trusted logistics networks (such as Delhivery, BlueDart, DTDC, or India Post) strictly for delivering your orders.
Secure Payment Processors
Financial transactions are handled by PCI-DSS compliant third-party payment gateways. These processors adhere to standard encryption protocols to handle your payment data safely.
Legal & Regulatory Compliance
We may disclose your information if required to do so by applicable laws, legal processes, tax audits (GST compliance), or enforceable government requests.
4. Data Security & Storage
Encryption & Storage Standards
Fraymo Technologies employs industry-standard SSL/TLS encryption for all data transmitted across Fraymo.in. User sessions are secured using JWT tokens, and cloud database access is restricted with strict firewall rules.
Data Retention
We retain personal and transaction records for as long as necessary to fulfill order services, comply with accounting and GST audit regulations, and resolve potential customer inquiries.
5. Cookies & Tracking Technologies
Essential Session Cookies
Fraymo.in uses functional cookies and browser storage to maintain your active shopping cart items, remember your login state, and preserve user interface preferences.
Analytics & Performance
We may use performance cookies to understand how visitors interact with our storefront pages, enabling us to continuously refine speed and navigation.
6. Your Rights & Choices
Access & Account Management
You can view, edit, or update your personal account info and shipping addresses at any time through your Fraymo Account Dashboard.
Opt-Out & Erasure Requests
You may request the deletion of your account or opt out of promotional communications by contacting our support team at support@fraymo.in.
Contact Our Privacy Team
If you have any questions regarding this Privacy Policy, your personal data, or wish to exercise your data privacy rights, please reach out to us: